What is the average hourly wage for Customer Service Representatives?

The median hourly wage for Customer Service Representatives is $18.28 per hour. This translates to approximately $38,020 per year working full-time.

What states pay Customer Service Representatives the most?

Salaries for Customer Service Representatives vary significantly by location. Use the state-by-state table above to see which states offer the highest median wages for this occupation.

What education is needed to become a customer service representative?

Typical education required: High school diploma.

Customer Service Representatives Salary

Name: Customer Service Representatives Salary Data
Creator: U.S. Bureau of Labor Statistics
License: https://www.bls.gov/bls/linksite.htm

Official U.S. Bureau of Labor Statistics Data - May 2024

Median Annual Salary

$38,020

$18.28 / hour

▼ -2% (Little or no change)

Salary Range

$20,151 - $65,394

10th to 90th percentile

Total Employed

2,921,870

workers nationally

🏛️ Data Source: U.S. Bureau of Labor Statistics OEWS, May 2024 | Updated: Annual | Methodology

Customer Service Representatives Salary by Percentile

$20,151 $65,394

10th pct Median: $38,020 90th pct

Percentile	Annual Salary	Hourly Rate
10th (Entry Level)	$20,151	$9.69
25th Percentile	$27,374	$13.16
50th (Median)	$38,020	$18.28
75th Percentile	$52,468	$25.23
90th (Top Earners)	$65,394	$31.44
Source: U.S. Bureau of Labor Statistics OEWS, May 2024

Top Paying States for Customer Service Representatives

#	State	Median Annual	Median Hourly
1	District of Columbia (DC)	$50,186	$24.13
2	California (CA)	$47,525	$22.85
3	Massachusetts (MA)	$46,384	$22.30
4	New York (NY)	$46,384	$22.30
5	New Jersey (NJ)	$45,624	$21.93
6	Connecticut (CT)	$44,864	$21.57
7	Maryland (MD)	$44,864	$21.57
8	Hawaii (HI)	$43,723	$21.02
9	Alaska (AK)	$42,582	$20.47
10	Washington (WA)	$42,582	$20.47
Source: BLS OEWS May 2024

About Customer Service Representatives

Customer Service Representatives work in their specialized field applying expertise and skills to deliver value in their organization. This occupation is part of the administrative sector of the U.S. economy.

Education Requirements

Typical Entry-Level Education: High school diploma

Job Outlook for Customer Service Representatives

Projected Growth

-2%

2022-2032

▼ -2% (Little or no change)

Annual Job Openings

1,619,300

projected annually

Outlook data based on BLS Employment Projections program. Growth rate is projected change in employment 2022-2032.

Frequently Asked Questions

How much do Customer Service Representatives make?

The median annual salary for Customer Service Representatives is $38,020 (BLS OEWS May 2024). Entry-level workers earn around $20,151, while the top 10% earn $65,394 or more.

What is the hourly wage for Customer Service Representatives?

Customer Service Representatives earn a median hourly wage of $18.28 per hour. Working full-time (40 hrs/week, 52 weeks), this equals approximately $38,020 annually.

Is Customer Service Representatives a good-paying career?

With a median salary of $38,020, Customer Service Representatives represents a viable career path. Job outlook: Little or no change (-2% growth, 2022-2032).

What education do Customer Service Representatives need?

Typical entry-level education: High school diploma. Requirements vary by employer and specialization - check with specific employers and BLS OOH for detailed requirements.